Service Delivery Manager

  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands for prioritization (including change requests, service requests) to development team and management
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Coordinate with team members working on the same account to ensure consistent service & manage the required deliverables for the client and adhere the agreed SLAs.
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Maintain organizational standards of satisfaction, quality, and performance
  • Oversee multiple project teams, ensuring program goals are reached
  • Manage budget and funding channels for maximum productivity
  • Act as a “Single Point of Contact” for the client(s) for all kind of issues related to service delivery and account management during clients working hours.
  • Able to closely work with Technical and Customer Services teams to manage the required deliverables for the client and adhere the agreed SLAs.
  • Getting the prioritizations of the features/changes in the product/service from the client(s) and work with Product Team to get it implemented and deliver.
  • This job is expired!

Job Details

  • Software & Web Development
  • Innovation Lab
  • Permanent
  • Lahore
  • 3
  • Experienced Profesional
  • 7 years to 10 years
  • February 13, 2021
  • March 14, 2021
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