Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands for prioritization (including change requests, service requests) to development team and management
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Coordinate with team members working on the same account to ensure consistent service & manage the required deliverables for the client and adhere the agreed SLAs.
Strategize, implement, and maintain program initiatives that adhere to organizational objectives
Develop program assessment protocols for evaluation and improvement
Maintain organizational standards of satisfaction, quality, and performance
Oversee multiple project teams, ensuring program goals are reached
Manage budget and funding channels for maximum productivity
Act as a “Single Point of Contact” for the client(s) for all kind of issues related to service delivery and account management during clients working hours.
Able to closely work with Technical and Customer Services teams to manage the required deliverables for the client and adhere the agreed SLAs.
Getting the prioritizations of the features/changes in the product/service from the client(s) and work with Product Team to get it implemented and deliver.
